Privacy Policy

Information we collect

We may collect your name, email address, phone number, billing and delivery addresses, order and payment-confirmation information, device and browser information, IP address, and website activity.

How we use information

We use information to process and deliver orders, send order updates, provide support, manage returns and refunds, protect against fraud, maintain records, improve the store, and send marketing communications where permitted.

E-commerce and payments

Our store uses Shopify, and customer information may be processed and stored using its commerce services. Payments are handled by payment providers; we do not intentionally retain full card details.

Sharing and international processing

We may share necessary information with payment processors, shipping carriers, fulfilment partners, customer-service platforms, analytics providers and marketing services. Some providers may process information internationally; appropriate safeguards will be applied where required.

Marketing

Marketing messages are sent only where legally permitted. You can unsubscribe using the link in a marketing email or by contacting info@getpocketframe.com.

Cookies

We may use essential, analytics and advertising cookies as explained in our Cookie Policy. Non-essential cookies will be subject to consent where required.

Security and retention

We use reasonable technical and organisational safeguards. Information is kept only as long as necessary for operations, legal compliance, dispute resolution and recordkeeping.

Your privacy rights

Depending on applicable law, you may request access, correction, deletion, restriction or other privacy rights by emailing info@getpocketframe.com.

Third-party links and changes

External websites have their own privacy practices. We may update this policy and will publish the revised version on our website.

Contact

For questions, contact PocketFrame at info@getpocketframe.com.