Shipping & Delivery Policy

Order processing

Our target processing time is 1–3 business days after successful payment. You will receive dispatch confirmation and tracking information when available.

Estimated delivery

Estimated delivery is 1–10 business days after dispatch, depending on destination. Estimates are not guarantees; holidays, high demand, customs and carrier disruptions may affect delivery.

Shipping origin and carrier

Orders may be fulfilled through third-party logistics or suppliers. The actual dispatch location and carrier will depend on the order. Any international shipping, import duties and taxes will be disclosed or handled as required by applicable law.

Shipping fees

Any shipping charges will be displayed during checkout before payment.

Tracking and addresses

Please enter a complete, accurate delivery address and monitor your tracking updates. Report address errors as soon as possible to info@getpocketframe.com. If tracking indicates delivery but you have not received the parcel, contact us so we can investigate with the carrier. Your statutory delivery rights remain unaffected.

Contact

For questions, contact PocketFrame at info@getpocketframe.com.