Return & Refund Policy
30-day returns
You may request a return within 30 calendar days after receiving your order by emailing info@getpocketframe.com with your order number and reason for return. Please wait for return instructions before shipping anything back.
Original condition and packaging
To qualify for a change-of-mind refund, the camera must be returned in its original packaging and original condition, with all included accessories, manuals, cables, batteries and other supplied components. The camera must be free from damage, wear, alterations and signs of use beyond what applicable law permits for inspection. Missing components or damaged packaging may affect eligibility to the extent permitted by law.
Return procedure and costs
After your request is reviewed, we will provide the return address and instructions. Unless we confirm otherwise or applicable law requires otherwise, customers pay change-of-mind return shipping and any associated charges. Use tracked, adequately insured shipping and keep proof of postage. Do not send returns to an address without prior confirmation.
Damaged, defective or incorrect products
If your camera arrives damaged, faulty or incorrect, email info@getpocketframe.com promptly with your order number, clear photographs and an explanation. We will assess the issue and provide a remedy in accordance with applicable consumer law. Your statutory rights are not limited by the original-packaging condition for voluntary returns.
Refunds
Once we receive and inspect the returned camera, we will notify you of the decision. Approved refunds will be issued to the original payment method, normally within 14 days after inspection, subject to applicable law and payment-provider processing times. Original shipping charges are refunded where required by law.
Alternatives and cancellations
Where appropriate, we may offer an exchange, store credit or partial refund by mutual agreement. Contact us immediately if you need to cancel an order; cancellation is not guaranteed once processing or dispatch has begun. Statutory cancellation and refund rights remain unaffected.
Contact
For questions, contact PocketFrame at info@getpocketframe.com.